Unlocking a User Account

Unlock a user account to allow the user to log on to ShareBase again.

To unlock a user account:

  1. In ShareBase Administration, click Users.
    The Users view is displayed.
  2. Select the user account you want to unlock.
    Tip:

    Locked users can be identified by a padlock icon displayed next to their user names.

  3. Under User Settings, click Lock Account. Depending on your system's authentication settings, one of the following is displayed:

    • A confirmation message indicating the user account has been unlocked.

    • A prompt asking whether you want to disable the user's password when unlocking the account. This prompt is displayed only if the user account can be authenticated using local ShareBase authentication.

  4. If prompted, choose whether you want to disable the user's password.

    If you disable the user's password, then the user must perform a password reset before the user can log on to ShareBase again.

    • To disable the user's password and continue unlocking the account, click Disable.

    • To unlock the account without disabling the user's password, click No.

    A confirmation message indicates the user account has been unlocked.